The public posts repeatedly ask viewers to call Ray or Raymond at +254719186889 during 9am-5pm East Africa Time. The website should support that workflow by separating casual browsing from serious viewing requests.
A practical flow is: visitor watches or reads the listing context, submits a Buy or Rent request, adds timing and financing or move-in notes, then the team confirms availability before sharing private viewing instructions.
Before approving a viewing, capture the visitor name, phone, budget, preferred date, preferred area, financing or tenancy readiness, and any special requirements. This keeps the team focused on qualified buyers and tenants while still making the public site easy to browse.